FAQ

Languages

Most tours can operate in English, German, Italian, Spanish.

Cancellation Policy:

Small Group Tours (M1, M2, M3, M3+, M4, M4+, M5, M6, M7, M8, M9)
Private Tours

72HRS prior to tour commencement 25%
48HRS prior to tour commencement 50%
24HRS prior to tour commencement or No Show 100%

Small Group 2 day Great Ocean Road with Ecolodge stay (M22)
Private Extended Tours
Experiences

30 DAYS prior to tour commencement 25%
14 DAYS prior to tour commencement 50%
72HRS prior to tour commencement 70%
24HRS prior to tour commencement or No Show 100%

Conditions:

Oceania Tours & Safaris is not responsible for personal belongings lost, stolen or damaged during the tour.
We reserve the right to modify or cancel a tour if the conditions don’t allow it to proceed. We will offer an alternative if possible.

It is the responsibility of the passenger to ensure that we have the right information: date and time of airline, airport; date of tour with the correct code, age of passengers, etc. Please inform us of any changes as soon as they occur.

In case of bad weather, helicopter, seaplane, hot air balloon and sailing cruise can be rescheduled or that portion refunded, land content can still be provided.

Passenger Ages:

ADULT: 16yo +
CHILD: 3 – 15yo
INFANT: Less than 3 yo – Free. Please let us know the ages of the children/infants (child car seat is compulsory). 1 per group maximum.

Personal Information:

All the information we receive is private and confidential. In no case will it be shared with other people or companies.

Please refer to our Privacy Policy.